Yes, you can make changes in the personalization details or finish of your order only till 1 hour after placing the order. To make any changes please call us urgently at +91 8356066324. Any request to make changes after hour are not guaranteed to be done.
Yes , you can make changes in these details till 1 day after placing order or till the shipping label of the product is not generated whichever is late. However, no address or contact detail changes are possible once the product has been shipped from our warehouse.
No, we are really sorry. However, due to technical limitations you can only use one offer coupon at once .
We have partnered with the best logistics companies of India. We ship by Bluedart , delhivery and Xpressbees. The delivery company selection is based on the pincode and serviceability
The tracking link is not generated right after the order is placed. Since the product is personalized it takes us time to manufacture the product. Hence, the tracking is generated after 2 – 6 working days of placing order once the piece is ready to be shipped. The tracking shall be sent to you by email.
Yes, we do ship orders internationally. The shipping time shall be 5 – 10 working days depending on country to country. The total delivery time shall be between 12 to 18 working days. The customer shall have to pay a shipping cost of rs 1,999/- above the product price. Also, if the country of the customer charges any customs on the parcel the customer shall have to pay the customs charges.
If the product received is faulty or damaged then we shall replace it for you free of cost. The replacement shall be processed and delivered to you within 7 – 12 working days. For more details please refer to our Refund page .
We are sorry , since the product is made to order and personalized we cannot offer a return or refund. However, if the product received by you is damaged or faulty we will replace it for you free of cost.
To apply for a replacement please contact our team at [email protected] or call us at +91- 8356066324
Yes, you can cancel the order within 1 hour of placing the order. To cancel the order please contact our team at [email protected] or call us at +91- 8356066324. No cancellation shall be possible after 1 hour since the orders are sent for further processing.
Once again a technical issue. Nothing to worry about. If you have paid us twice for one order we shall refund you the extra amount in full that you have paid. Simply contact our team at [email protected] or call us at +91- 8356066324.
This is again a technical issue. If the order is placed and payment is not gone through then your order will not be processed from our end. In such a situation please contact us urgently at – [email protected] or call us at +91- 8356066324.
This is a technical issue which happens due to internet slow speed or too much load on server. If something like this happens please take a screenshot of the proof of payment ( sms from bank / bank statement) and email it to us along with your email id with which you placed the order at – [email protected] or call us at +91- 8356066324. Our team will help you out .